Return Policy

We stand behind our all of our items and our team checks each pieces three times before shipment. We're 100% confident you'll love it and it will be in perfect condition. However, we know sometimes things happen.
We can help you with a return request, an adjustment or a replacement item depending on the circumstances. All items must be in new condition, unworn and clean for a return to be accepted. Please be mindful of hair and makeup when trying on for the first time. 

Sizing:
If your item does not fit, email us at clients(at)objectanddawn.com. We will respond within 48 hours (but we'll try to reply sooner). In many cases we can guide you through adjustments as most of our designs can adjust one size up and one size down. If it still does not fit, we'll arrange for replacement of the piece or possibly send components (straps, belts, etc.) that will enable a perfect fit. 

Damage:
If the shipping package appears damaged on arrival, we ask you to send us photos and/or videos of the packaging before you open it. This allows us to contact the courier and file a complaint. 

If the item appears damaged once you open unbox it with no exterior package damage, we ask for photos and videos of the item. Send these along with your purchase confirmation email to clients(at)objectanddawn.com and we will respond within 48 hours. 

All inquires must be made within 14 days from date of delivery. If 14 calendar days have elapsed since you received your item, contact us for additional options. We want all of our clients to enjoy their pieces for many years. In most cases we can help you remedy the issue: clients(at)objectanddawn.com

To be eligible for a return, your item must be unused and in the same, new condition in which you received it. It must also be in the original packaging with any tags, materials, etc. Should you have questions about proper packaging for shipment, please contact us so we can advise you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the refund approval. If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment, less the shipping cost. 

All items marked Final Sale or Sample Sale are not eligible for returns or exchanges.

Late or missing refunds (if applicable)
If you have not received a refund yet, please first check your account or credit card statement for pending transactions. Banks and credit cards often take several days to process refunds. 

If you have still have not received your refund, please contact us at: 
support (at) objectanddawn (dot)com

Exchanges (if applicable)
We only replace items if they are defective.  Send us an email to:
support (at) objectanddawn (dot)com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.

Shipping

Contact Object & Dawn at support (at) objectanddawn (dot) com for shipping instructions.

You will be responsible for paying for shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service and purchasing shipping insurance.